EMS Oceania Pty Ltd, with registered office at The Woolstores, Suite 3, Shed 73, 4E Huntley Street, Alexandria NSW 2015, Australia ("We" or “EMS”) is committed to safeguarding and respecting your privacy.

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data, how we will treat it and the basis on which it will be disclosed to third parties.

By visiting EMS websites and/or registering for a service and/or providing information about yourself you are accepting and consenting to process your personal data according to the practices described in this Privacy Policy. Our websites may contain links to and from the websites of our partner networks, advertisers, affiliates or to any other website of interest. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


We may collect and process the following data about you:

  • You may provide us information about you by filling in forms on our websites or paper forms during events or by corresponding with us by phone, email, text or otherwise. This includes information you provide when you register to use our websites, subscribe to our service, sign up for newsletters, and when you report a problem with our websites. The information you give us may include your name, physical address, email address, phone number, language and country preferences.
  • We may additionally receive and process personal data concerning you through other websites we operate. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
  • We can also collect other information to administer our websites, such as technical information, including the Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), number of clicks, time zone setting, browser plug-in types and versions, operating system and platform, products you viewed or searched for.


We hold and process your personal data only if we have a lawful basis for doing so, such as when it is necessary for engaging in a contractual relationship with you, to meet our legitimate interests (i.e. direct marketing activities), to comply with legal requirements or if authorized.

EMS may use your personal data for some or all of the following purposes:

  • Marketing communications: to provide you with information about a product or service of ours that we believe could be of interest to you; to provide you with information about other goods and services we offer that are similar to those that you have already used; to tailor the content we display to you. However, you may object to this way of processing your personal data. If you do so, we will stop processing your data for direct marketing purposes.
  • Customer service: to provide you with customer service, to deliver the service and to correspond with you in relation to your product, to notify you about changes to our service, to allow you to participate in interactive features of our service, when you choose to do so; to reply to your enquires, complaints and general feedback about our products.
  • Website administration: to administer our websites and for internal operations, including product development, troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our websites and to ensure that content is presented in the most effective manner for you and for your computer or for other devices used to access our websites.
  • Behavioral evaluation: we may process personal data in order to perform an evaluation, on a group level, of the general behavior of our customers, for system administration and to report aggregated statistical information about browsing patterns and actions.


EMS does not knowingly collect personal data from children and its websites are not intended for children. If EMS discovers that it has accidentally collected personal data from children it will delete such data immediately.


We may share the personal data you provide to us with any member of our group, which means our affiliates, our ultimate holding company and its subsidiaries for legitimate business purposes.

EMS may perform some of its functions by relying on third-party suppliers to conduct specialised activities, i.e. in order to assist us in improving our websites, marketing our products etc. The personal data that you provide may be shared with these suppliers in order to enable them to perform the agreed tasks. However, these providers are required to exclusively use the received information for the respective services on behalf and as instructed by EMS. EMS will require such third parties, who may be based outside the country from which you have accessed the EMS websites or service, to comply with all relevant data protection and security requirements in relation to your personal data.

EMS will not share your personal data with any third party that intends to use it for their direct marketing purposes, unless you have provided specific consent in relation to this.
In the event EMS sells or buys any business or assets, EMS may disclose your personal data to the prospective seller or buyer of such business or assets.
EMS may disclose personal information without your consent if the disclosure is:

  • required or authorised by law
  • required by an enforcement body to investigate unlawful activities
  • where we believe that an emergency, illegal activity or some other reasonable basis exists for notifying the relevant authority


A cookie is a small text file that is saved by the websites that you visit on your computer.
A cookie can contain information, such as a user ID or preferences, which the websites use to personalize content, track the pages you've visited or to save your password so you do not have to re-enter it each time you visit our websites.
A cookie can be classified by its lifespan and the domain to which it belongs. By lifespan, a cookie is either a:

  • session cookie – which is erased when the user closes the browser
  • persistent cookie - which remains on the user's computer/device for a pre-defined period of time

As for the domain to which it belongs, there are either:

  • first-party cookies - which are set by the web server of the visited page and share the same domain
  • third-party cookies - stored by a different domain to the visited page's domain. This can happen when the webpage references a file, such as JavaScript, located outside its domain

Except for session cookies that we keep only for the duration of your session, we will ask you for your consent to our use of cookies when you first visit our websites. We may assume that you consented from ticking a box and clicking on an “I agree” button (or similar) or by continuing to navigate on our websites despite a clear and visible notice on our websites that we use cookies. If you agree, we will place an opt-in cookie on your device. These will help us remember your choice and avoid asking you in the future.
If you are not comfortable anymore with the use of cookies, you can manage and control them through your browser, including deleting them from your 'browser history' when you leave the site, and you will be asked again if you agree or disagree with our use of cookies when you next visit our websites.
Enabling these cookies is not strictly necessary for the websites to work but it will provide you with a better browsing experience.


We limit access to personal data about you to our employees and third-party agents, who we reasonably believe need to have access to your information to provide you with the information or services your request from us.
We employ security measures to ensure that your personal information is kept secure.
Our websites have security measures in place to help protect against the loss, misuse and alteration of the information under control.
However, no method of transmission over the internet is 100% secure. Although we will do our best to protect your personal data, we cannot guarantee the absolute security of the transmission of your data to our systems. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


  • You may contact us and request access anytime to your personal data. We will provide you with a copy of your personal information upon request.
  • You may request us to correct any inaccuracies in your personal data.
  • You may ask us to delete the information we have on your account. However, we must keep track of certain transaction information, for legal compliance purposes, so we may not be able to fully delete your information in certain circumstances.
  • You may ask us to be unsubscribed from marketing communications at any time. If you wish to unsubscribe from marketing communications, you may do so by clicking the unsubscribe link provided in each email.
  • You have the right to be informed of any automated decision-making process, including profiling, we may decide to perform.
  • You can exercise your rights at any time by contacting us at the address indicated below.


EMS reserves the right to modify this Privacy Policy at any time. We encourage you to regularly visit our websites to make sure you are aware of any changes to this Privacy Policy. If we make material changes to this Privacy Policy, we will notify you here, by email or by means of a notice on our homepage.


If you have any questions, comments or requests regarding your personal data please email us at the following address: info@ems-oceania.com